Terms of Service

1. Acceptance of Terms

Welcome to Aviel Global Travel and Logistics Ltd ("Aviel Global," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of our website located at www.avielglobal.org (the "Website") and our logistics, shipping, and travel services (collectively, the "Services").

By accessing or using our Website or Services, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use our Website or Services. These Terms constitute a legally binding agreement between you and Aviel Global.

2. Eligibility

You must be at least 18 years old and have the legal capacity to enter into binding contracts to use our Services. By using our Services, you represent and warrant that you meet these eligibility requirements. If you are using our Services on behalf of a company or organization, you represent that you have the authority to bind that entity to these Terms.

3. Description of Services

Aviel Global provides comprehensive logistics and travel services, including but not limited to:

• Sea freight shipping (LCL and FCL)
• Air freight services
• Land transportation and door-to-door delivery
• Customs clearance and documentation
• Package packing and handling
• Product purchase and pickup services
• Flight booking services
• Visa assistance
• Hotel reservations
• Shipment tracking

We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time without prior notice.

4. User Obligations and Restrictions

You agree to:

• Provide accurate, current, and complete information when using our Services
• Comply with all applicable local, national, and international laws and regulations
• Use our Services only for lawful purposes
• Not ship prohibited or restricted items, including but not limited to: weapons, drugs, hazardous materials, counterfeit goods, or items that violate intellectual property rights
• Not use our Services to engage in fraud, money laundering, or any illegal activities
• Not interfere with or disrupt our Services, servers, or networks
• Not attempt to gain unauthorized access to our systems or data
• Not use automated systems to access our Services without our prior written consent
• Not copy, modify, or distribute our content without authorization

5. Shipping, Delivery, and Transit Times

5.1 Delivery Estimates

All delivery times and transit estimates provided by Aviel Global are approximate and not guaranteed. Actual delivery times may vary due to factors beyond our control, including:

• Customs clearance delays
• Weather conditions and natural disasters
• Transportation disruptions
• Regulatory changes or government actions
• Carrier delays
• Incorrect or incomplete shipping information

5.2 Shipping Documentation

You are responsible for providing accurate and complete shipping documentation, including customs declarations, invoices, and any required permits or licenses. Failure to provide proper documentation may result in delays, additional fees, or refusal of shipment.

5.3 Customs and Duties

You are responsible for all customs duties, taxes, fees, and charges imposed by customs authorities in the destination country. We may collect these amounts on your behalf, but you remain ultimately responsible for payment.

6. Pricing, Quotes, and Payment Terms

6.1 Quotes

All quotes provided by Aviel Global are estimates based on the information you provide and are valid for the time period specified. Quotes may be subject to change due to:

• Changes in fuel costs or carrier rates
• Additional services requested
• Changes in shipping route or destination
• Currency fluctuations
• Regulatory or tariff changes

6.2 Payment Terms

Payment terms are as follows:

• Payment is due as specified in your invoice or service agreement
• We accept payment via bank transfer, credit card, or other methods as agreed
• Late payments may incur interest charges and additional fees
• We reserve the right to suspend services for overdue accounts
• All prices are in the currency specified and exclude applicable taxes unless stated otherwise

6.3 Refunds

Refund policies vary by service type. Refunds, if applicable, will be processed according to the terms of your specific service agreement. Processing fees and non-refundable charges may apply.

7. Claims, Loss, and Damage

7.1 Reporting Claims

You must report any loss, damage, or missing items immediately upon delivery or discovery. Claims must be submitted in writing within the timeframes specified in your service agreement, typically:

• Visible damage: Within 24 hours of delivery
• Concealed damage: Within 7 days of delivery
• Missing items: Within 14 days of delivery

7.2 Liability Limitations

Our liability for loss, damage, or delay is limited as follows:

• For shipments without declared value: Limited to the actual value of the goods or the cost of the service, whichever is lower
• For shipments with declared value: Limited to the declared value, subject to applicable insurance terms
• We are not liable for indirect, consequential, or special damages, including lost profits or business interruption
• Liability is subject to the terms and conditions of our carriers and insurance providers

7.3 Insurance

We recommend purchasing appropriate insurance coverage for valuable shipments. Insurance options are available upon request and subject to separate terms and conditions.

8. Intellectual Property

All content on our Website, including but not limited to text, graphics, logos, images, software, and designs, is the property of Aviel Global or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not copy, reproduce, distribute, modify, or create derivative works from our content without our prior written consent.

9. Disclaimers and Limitation of Liability

9.1 Service Disclaimer

Our Services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee that our Services will be uninterrupted, error-free, or completely secure.

9.2 Limitation of Liability

To the maximum extent permitted by applicable law, Aviel Global, its officers, directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, revenue, or business opportunities
• Loss of data or information
• Business interruption
• Emotional distress
• Damages resulting from delays, loss, or damage to shipments

Our total liability for any claim arising from or related to our Services shall not exceed the amount you paid for the specific service giving rise to the claim.

9.3 Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, natural disasters, government actions, labor strikes, or transportation disruptions.

10. Termination

We reserve the right to suspend or terminate your access to our Services at any time, with or without notice, for any reason, including but not limited to:

• Violation of these Terms
• Fraudulent or illegal activity
• Non-payment of fees
• Breach of any service agreement
• Any conduct that we determine is harmful to our business or other users

Upon termination, your right to use our Services will immediately cease, and we may delete your account and related information.

11. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria, without regard to its conflict of law provisions.

Any disputes arising from or relating to these Terms or our Services shall be resolved through:

• First, through good faith negotiation between the parties
• If negotiation fails, through mediation in Lagos, Nigeria
• If mediation fails, through binding arbitration in accordance with the Arbitration and Conciliation Act of Nigeria
• Jurisdiction for any legal proceedings shall be in the courts of Lagos State, Nigeria

12. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by:

• Posting the updated Terms on our Website with a new "Effective Date"
• Sending an email notification to registered users
• Displaying a notice on our Website

Your continued use of our Services after the effective date of any changes constitutes your acceptance of the modified Terms. If you do not agree to the changes, you must stop using our Services.

13. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

14. Entire Agreement

These Terms, together with any service agreements, quotes, or other documents specifically referenced herein, constitute the entire agreement between you and Aviel Global regarding the use of our Services and supersede all prior agreements and understandings.