Privacy Policy

1. Introduction

Aviel Global Travel and Logistics Ltd ("we," "us," "our," or "Aviel Global") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at www.avielglobal.org, use our services, or interact with us.

By using our website or services, you consent to the data practices described in this policy. If you do not agree with the practices described in this policy, please do not use our services.

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Request a shipping quote or book our services
• Create an account or register on our website
• Fill out contact forms or communicate with us
• Subscribe to our newsletter or marketing communications
• Participate in surveys or promotions
• Make payments or transactions

This information may include:

• Name, email address, phone number, and mailing address
• Company name and business information
• Shipping and delivery addresses
• Payment information (processed securely through third-party processors)
• Government-issued identification for customs purposes
• Content of communications with our customer service team

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

• IP address and location data
• Browser type and version
• Device information (operating system, device type)
• Pages visited and time spent on pages
• Referring website addresses
• Clickstream data and navigation patterns

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To process and fulfill your shipping requests, provide logistics services, and manage shipments
• Communication: To respond to your inquiries, provide customer support, and send service-related updates
• Customs and Compliance: To complete customs documentation, comply with international shipping regulations, and meet legal requirements
• Payment Processing: To process payments, invoices, and financial transactions
• Marketing: To send promotional materials, newsletters, and marketing communications (with your consent)
• Website Improvement: To analyze website usage, improve user experience, and optimize our services
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Security: To protect against fraud, unauthorized access, and other security threats

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our business, including:

• Shipping carriers and freight forwarders
• Customs brokers and clearance agents
• Payment processors and financial institutions
• IT service providers and cloud hosting services
• Marketing and analytics platforms
• Insurance providers

4.2 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety, or that of our customers or others.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. International Data Transfers

As a global logistics company, we operate across multiple countries including Nigeria, Canada, and the United Arab Emirates. Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal and business requirements)
• Objection: Object to certain processing of your information
• Portability: Request transfer of your information to another service provider
• Withdrawal of Consent: Withdraw consent where processing is based on consent
• Opt-Out: Unsubscribe from marketing communications at any time

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

7. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing behavior. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve website functionality and user experience
• Provide personalized content and advertisements

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

8. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure servers and databases
• Access controls and authentication procedures
• Regular security assessments and updates
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors we consider when determining retention periods include:

• The nature and sensitivity of the information
• Legal and regulatory requirements
• Business and operational needs
• The potential risk of harm from unauthorized use or disclosure

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete such information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. We encourage you to review this policy periodically.